Labtests Laboratory and Collection Service is supported by our own network of Medical Couriers. Our network is purpose-designed to to deal with the specific demands of community pathology, such as the early morning 'rush' of samples that need to arrive at the lab as early as possible for optimum turnaround times.

Based on a 'hub and spoke' model, our medical couriers run samples from collection points to one of four regional hubs. From there, four dedicated shuttles ferry samples to the central Carbine Road laboratory, freeing up regional couriers for quicker local collections.

The network is managed by an advanced dispatch system, designed to speed up workflows with real-time sending and receiving of sample pickup information. All of our Medical Couriers are equipped with hand- held data units that download job instructions 'live' as they come in through dispatch. These units also contain GPS tracking systems that allow the Labtests dispatch team to track couriers' movements, locate the nearest courier for urgent jobs and constantly analyse and improve routes.

Having our own dedicated Medical Couriers means they are as much a part of the Labtests family as all the rest of our staff, with the same priorities and commitment to the service. To book a courier pickup, call 0508 LABTESTS (0508 522 837).