Awanui Labs Laboratory and Collection Service is supported by our own network of Medical Couriers. Our network is purpose-designed to to deal with the specific demands of community pathology, such as the early morning ‘rush’ of samples that need to arrive at the lab as early as possible for optimum turnaround times.
Phone 09 574 7399
(option 2) to book a courier pickup.
Based on a ‘hub and spoke’ model, our medical couriers run samples from collection points to one of four regional hubs. From there, four dedicated shuttles ferry samples to the central Carbine Road laboratory, freeing up regional couriers for quicker local collections.
The network is managed by an advanced dispatch system, designed to speed up work-flows with real-time sending and receiving of sample pickup information. All of our Medical Couriers are equipped with hand- held data units that download job instructions ‘live’ as they come in through dispatch. These units also contain GPS tracking systems that allow the Awanui Labs dispatch team to track couriers’ movements, locate the nearest courier for urgent jobs and constantly analyse and improve routes.
Having our own dedicated Medical Couriers means they are as much a part of the Awanui Labs family as all the rest of our staff, with the same priorities and commitment to the service.
Requests for Urgent Courier Pick-ups
When requesting a courier pick up for an urgent specimen please be aware that our target for urgent turnaround time is six hours. The couriers will make every effort to pick up the samples as soon as possible. If results are required sooner than six hours, please advise this at the time of your call and we will do our best to meet your request.
Awanui Labs couriers operate to a three hour cycle and urgent requests may be picked up by regular cycle courier. Pick up/delivery to lab within three hours allows the lab three hours to analyse and report the tests.
Awanui Labs Saturday and Sunday courier pick up service
SATURDAY
- Awanui Labs will collect samples from facilities as per their existing collection provision
- Sample collection requests for URGENT/ACUTE bloods after 18:00 will be sent to LabPLUS
- Sample collection for NON URGENT requests will not be collected after 18:00
SUNDAY
- Awanui Labs will collect samples from facilities as per their existing collection provision
- Sample collection requests for URGENT/ACUTE bloods after 16:00 will be sent to LabPLUS
- Sample collection for NON URGENT requests will not be collected after 16:00